FAQs
What are your shipping/pick-up policies?
SHIPPING:
Shipping is made through USPS and is available in the US only.
Tracking numbers will be attached to your order invoice. Please allow 24-48 hours for the tracking number to be scanned and updated in the system.
Once your package is handed to the post office, it is out of my control. If you come across any problems, please send me a message! I will help as much as I can. Shipping fees may vary throughout the year. Shipping starts at $3 and increases based on items/location.
PICK-UPS:
Pick-ups are coordinated with customer.
Please wear a mask for pick-up! I'll be wearing one to protect you, so please wear one to protect me!
Please text or message me before picking up to confirm that I am available even if we've discussed before the day. Non-contact pick-up is available upon request.
*note, the above dates/times are subject to change*
Why is your turn around time 1-2 weeks?
Turn-around time is standardly two weeks depending on pick-up/ship, the number of items, and the design complexity (s).
This time frame may be subject to change. Turn-around times change every so often. For example, during the holidays, the turn-around time may increase to 3 weeks.
Shipping costs more than my item, any way to save on shipping?
YES! We are so glad you're interested in saving shipping costs. Due to the increasing value of shipments, we have decided to allow OPEN BOXES. By keeping an open box, you'll be able to ship your items at one time. This will help us reduce our carbon footprint on mother earth.
If you would like to keep an open box and pay for shipment once, use the code "OPENBOX" at checkout.
When you are ready to ship out, please send us a message & we will invoice you for the outstanding balance!
There’s a mistake with my order, how can I fix it?
Please contact us within 24-48 hours of placing your order. We will try our best to adjust but cannot guarantee it can be fixed.
We cannot change your address. Before checking out, please check the address you have typed.
I would like to cancel my order. How can I cancel it?
We do not allow cancelations. It is the customer's responsibility to remove/change any items prior to placing an order.
All custom orders cannot be canceled. Please contact us if you have a question.
I would like to make a return, how can I do that?
We do not allow returns.
I am interested in collaborating to create merch for my small business. Are you open to working together?
Yes! We are always open to hearing your ideas. We have worked with other small businesses to create merchandise, packaging stickers, etc. Whatever your heart desires, we can guarantee that we'll do our best to bring your vision to life! You can reach out to us on Instagram or through email.
Still need assistance?
Don't hesitate to get in touch with us through the following:
Instagram: @ra_lettersemail: ralettersco@gmail.com
About Us
Lettering by Rachelle is a one woman-owned business. Like most businesses, we first started out as a hobby.
I enjoy crafting & have always loved putting my 100% in the gifts I give. Thoughtful gifting has a special place in my heart.
I first started with creating grad caps for my friends. When we graduated college, I decided to hook up my friends with a bomb grad cap! From there, my little hobby grew to weddings, birthdays, baby showers & now an e-commerce!
Like most businesses in 2020, small businesses took a huge hit. This is when I decided to create an online shop & build my brand on "personalize-literally-everything". After 3 years, we have grown to create glassware, signs, and even worked with other small businesses!
Whether you need a gift or would like merch for your brand, you can count on us!
Because you’re curious, here’s a little code to get started on your #addtocart day! Use the code “BLUESCLUES” for 10% off your order 🛋️